Everything you need to know

Check-in from 14:00 and check-out until 11:00. Reception is open 24 hours.

Late check-out: possible subject to availability; ask at reception for the price. Protur Club members can enjoy late check-out until 14:00.

It is recommended to settle your bill the day before departure. Charges to the room are made by card.

Do the online check-in (opens in a new tab)

• Assisted breakfast buffet: 7:30–11:00.
• Café and snack: 7:30–16:00.
• Roof Bar: 12:00–19:30.
• Bar service: 7:30–22:30.

The hotel has menus for snacks, Roof snacks, wines, cocktails, café, tea and toasts, with vegan and vegetarian options. Allergens are marked on the menu.

Menu of the day: €18.50 (Saturdays and public holidays €21; there is no menu on Sundays). Includes water, a soft drink, and a glass of wine or a beer.

See gastronomy

Gym and indoor heated pool: adults from 7:00 to 21:00. Under-16s accompanied by adults: from 10:00 to 18:00.

The Beauty & Relax spa is open from 7:00 to 21:00. Information and bookings at reception. Thermal area with swimwear; towel and bathrobe only for treatments and massages. Please arrive 10 minutes early.

Cancelling treatments: at the latest the day before; on the same day 50% of the amount charged is lost.

30-minute massages from €55, 60-minute massages from €80 and 90-minute massages for €120 (Beauty & Relax catalogue, prices in euros). The gym requires appropriate footwear.

See spa and fitness

The Roof Bar is open to the public, whether or not you are staying at the hotel, from 12:00 to 19:30 (from May to October, whenever the weather allows).

The outdoor pool, for hotel guests only, is on the top floor and open all year round, from 7:00 to 21:00. It is saltwater-chlorinated, heated in winter (maximum 26 ºC), between 1.00 m and 1.10 m deep, and has a hydraulic lift. There is no lifeguard service.

Balinese beds are booked only for the same day, not in advance; from May to October they carry a charge.

See The Roof

The hotel has private underground parking, with a supplement of €18 per day, and 2 free charging points for electric cars in the car park, for guests with a reserved space. Spaces are limited and can be added as an extra when making the booking. According to the current website, there are also adapted spaces for people with reduced mobility (subject to availability).

Reception also handles car hire.

At Protur Naisa Palma Hotel we offer a bicycle service so you can immerse yourself in the authentic atmosphere of the city and discover all its corners at your own pace.

If you go road cycling with a road bike, the hotel has a garage with a workstation workshop.

Flexible rate: free cancellation up to 24 hours before arrival. Pay at the hotel available. Conditions depend on the rate booked.

Advantages of booking directly: best online price guaranteed, special discounts and, if you join Protur Club for free, redeemable points and the member price.

Best price guarantee: if you find a cheaper rate, send your booking code and a screenshot to info@proturhotels.com within 24 hours of booking; the hotel replies within three working days at most. It does not apply to packages, non-public rates, promotional codes or the Partners programme, nor to stays starting less than 3 days after the claim.

General conditions (current website): non-refundable rates are paid 100% in advance and do not allow changes. Free cancellation until 12:00 on the day before arrival; otherwise the first night is charged. From the second change to a booking, a €6 handling fee is charged.

Discover Protur Club (opens in a new tab) · How to book

• Online check-in and online stay information.
• Digital assistant “Attention in one click”: amenities, cleaning and incidents (extra bed, do not disturb, late check-out, air conditioning, WiFi…).
• The hotel's mobile app. (opens in a new tab)
• Free WiFi throughout the hotel.

Satellite Smart TV, free safe, telephone (activated at reception; to call outside, dial 0), daily cleaning, mobile phone charging station and paid laundry. For technical incidents, dial 9 from the room.

24-hour reception, with restaurant and excursion booking, car hire and currency exchange. The hotel also has a library and multipurpose rooms.

Pets are not allowed. This is the policy of the Protur Hotels chain.

The hotel is not adults-only. Under-16s may use the gym and the heated pool accompanied by adults, from 10:00 to 18:00; adults, from 7:00 to 21:00.

The double room is for 2 adults, to which a cot can be added, free of charge. If you are a larger party, the Suite Deluxe sleeps up to 3 adults or 2 adults and 2 children, and the communicating doubles up to 4 people.

See also the accessibility statement of this website.

The Sustainable Tourism Tax of the Illes Balears, for a four-star hotel like this one, is €3 per person per day in high season (1 May to 31 October) and €0.75 in low season (1 November to 30 April), plus 10% VAT. From the ninth day of a stay at the same establishment, the tax is reduced by 50%, and children under 16 are exempt. It is paid at the hotel before the end of your stay. You can calculate it in our terms and conditions or consult the official information at illessostenibles.travel (opens in a new tab).

Carrer de Simó Ballester 6, 07011 Palma de Mallorca. Seafront promenade about 15 minutes on foot and airport about 15 minutes by taxi.

See how to get here

• Hotel welcome guide (opens in a new tab) — opening hours, services and rules