Your questions, answered

By booking on the official website you get the best price guaranteed, flexible rates with free cancellation and the option to pay on arrival (depending on the rate). The cot and WiFi are free, you speak directly to the hotel, there are no hidden costs and you can do the online pre-check-in. All subject to availability.

With the flexible rate you can cancel at no cost up to 24 hours before arrival; to avoid charges, do so before 12:00 the day before. If you cancel later or do not show up, the first night is charged in full. The non-refundable rate does not allow changes or cancellations.

Changes and cancellations of direct bookings are requested by email to info@proturhotels.com.

If you booked with the hotel, write to info@proturhotels.com with your name, arrival date, booking number, phone and email, and say what you want to change: new dates, more guests (with their ages and any cots needed) or the confirmation. If the change alters the rate, we will let you know before processing it.

If you booked through an online agency (Booking, Expedia…), changes are always handled through that agency.

Visa, MasterCard, Maestro and debit cards. You can also pay in cash at reception up to €950. There is no surcharge for paying by card, no security deposit is required, and payment cannot be split between several cards or paid in instalments.

Depending on the rate, you pay when booking or at check-in. On arrival you will need a valid credit or debit card and photo ID. Someone else can pay for your stay by paying the full booking at check-in.

Two: room only and bed and breakfast. If you later want to upgrade your room or board, write to us and we will look into it depending on availability and with the corresponding supplement.

Yes. Write to info@proturhotels.com stating your name, dates, number of adults and children, room type, board, the final rate on our website and the one on the other website (with the currency), and the comparison link.

It is the chain's loyalty programme and joining is free. If you sign up when booking, you can choose the member price shown by the booking engine, which carries a discount on the public rate. If you do not want to become a member, the rate without that discount applies.

Members also enjoy free late check-out until 14:00 (subject to availability), exclusive offers, room preference, prize draws and points redeemable for stays, restaurants, activities and the spa.

Check-in is at any time from 14:00 (there is no early check-in) and check-out is before 11:00. If you arrive earlier or leave later, you can use the hotel facilities at no cost.

Late check-out is available until 18:00 for €40 per room, subject to availability. Protur Club members get it free until 14:00, also subject to availability. Reception is open 24 hours.

The hotel has six floors, all accessible by lift. The Double and the Communicating Doubles can be on any floor, the Double with Terrace is on the lower floors and the Suite Deluxe on the top floor. You can state a preference in the comments field when booking or, if you have already booked, by speaking to reception.

Parking is secure and costs €18 per day. It accepts vehicles up to 3 metres high. Spaces are limited and subject to availability: you can add parking as an extra when making your booking. There is no valet service. There is also bicycle parking.

Yes, there are 2 charging points with a Type 2 connector (mode 3, 8 kW; 400 V and 20 A), free for guests who have a reserved parking space.

Free and high-speed (100 Mbit/s), with no limit on devices and no access code. It also reaches the pool area.

Yes, for a fee. Whatever you hand in before 8:00 is returned the same day before 14:00. Some reference prices: shirt €5.50, T-shirt €5, jeans €7, dress €12 and underwear €2. The full list is at reception.

Write to naisapalma@proturhotels.com stating what you left behind, your booking number, the departure date, your address, phone number and email.

Not in the rooms. Yes on the balconies of the accommodations.

Yes, a private service from Palma airport (PMI) to the Protur hotels in Mallorca: from €121 each way or from €268 return, for up to 4 passengers with 4 suitcases and 4 pieces of hand luggage. You can book it on the transfers page.

No. The hotel facilities are for guests, except for breakfast, the café bar and the Roof Bar, which are also open to non-guests.

There are 99 rooms: 86 Doubles, 6 Doubles with Terrace, 6 Communicating Doubles and 1 Suite Deluxe. None are smoking rooms. The Double measures between 14 and 16 m².

The Double and the Double with Terrace have a 1.80 x 2.00 m bed, or two 0.90 x 2.00 m beds if you ask for them. The Suite Deluxe has a 2.00 x 2.00 m king-size bed and a 1.40 x 1.90 m sofa bed. The Communicating Doubles are set up with two double beds or four single beds. The mattresses are latex and the pillows are hypoallergenic memory foam.

Hairdryer, towels, bathrobe, slippers, soap, shower gel, shampoo, conditioner, cotton buds and pool towels. Toothbrush and toothpaste, shower cap, shaving kit and hairbrush are not provided. The Suite Deluxe and the Double with Terrace have a hydromassage bathtub and a shower.

Yes: only the Communicating Doubles are connected from the inside. Each room sleeps up to 4 people and, if you are a larger party, we try to give you adjacent or communicating rooms.

The hotel restaurant serves the Mediterranean buffet breakfast from 7:30 to 11:00, with a capacity of 100 people, for hotel guests only and with no need to book. The Café Bar is a café with lunches from 13:00 to 16:00, also open to non-guests, with 50 seats; to book a table, call +34 971 211 746.

There is also the Roof Bar, open to the public, from 12:00 to 19:30 (from May to October, weather permitting), and the bar service, from 7:30 to 22:30.

It costs €14 per adult and is served every day from 7:30 to 11:00. You can add it at any time by letting reception know, and people who are not staying at the hotel can also come for breakfast. It is not served in the room.

Bread, pastries and toast; scrambled, fried and boiled eggs and omelette; cereals and granola; fresh fruit and salad; butter, cheeses, yoghurts and milk; sausages; coffee, cappuccino, espresso, juice; honey and jams.

It is outdoors and open all year round, from 7:00 to 21:00. It is saltwater-chlorinated, heated in winter (with a maximum water temperature of 26 ºC), between 1.00 m and 1.10 m deep, and has a hydraulic lift. There is no lifeguard service.

The pool is for hotel guests only, with free access, and has a capacity of 30 people. No booking is needed and there is no time limit, and there is a shower. Inflatables are not allowed and burkinis are.

Balinese beds are booked on the day itself, not in advance; from May to October they carry a charge.

It includes a hammam, sauna, Turkish bath, jacuzzi, pool and showers, as well as massages. Access is free for guests with no age limit, but you must book in advance. It is not recommended for pregnant women. Swimwear and flip-flops are compulsory; the hotel provides a bathrobe and flip-flops, but not swimwear or a swimming cap.

To book, write to info@proturhotels.com with your preferred date and time, the treatment, your booking number, email and phone. The spa is open from 7:00 to 21:00.

Yes. Adults can use it and the heated pool from 7:00 to 21:00. Under-16s can use them accompanied by an adult, from 10:00 to 18:00.

Children are welcome. Up to 6 years old they stay free with their parents; from 7 to 12 years old they pay 50% of the adult rate, and from 13 the adult rate applies. Prices vary by season, so the best thing is to simulate your booking. The cot is free. There is no kids' club or play area, and under-18s must always be accompanied by an adult.

No. No Protur hotel accepts pets.

There are two versatile rooms for 20 to 40 people each, which can be joined for up to 65. They have air conditioning, a screen, a projector, wired internet and WiFi. Write to info@proturhotels.com with the date, the days, the start and end times, the number of attendees and rooms, any special requests, and your phone number and email. For groups and events you can also use groups@proturhotels.com or call +34 971 587 662. See the meeting rooms.

To speak to the hotel directly: naisapalma@proturhotels.com or +34 971 211 746 (also WhatsApp). For bookings, customer service and general enquiries: info@proturhotels.com. Events and groups: groups@proturhotels.com. If you would like to work with us: seleccion@proturhotels.com.

There is a first-aid kit at reception. In an emergency, call 112. Near the hotel you will find the CM Es Fortí medical centre (+34 971 908 040, Carrer de Niceto Alcalá Zamora 23), the Farmàcia 24 Hores (+34 971 458 788, Carrer de la Balanguera 15) and the Hospital Juaneda Miramar (+34 971 767 000, Camí de la Vileta 30).